Mornington Health Centre is one of the largest in New Zealand. MHC’s Chief Executive and Head Nurse had identified the need for improved communications and information management within this sizeable practice.

Sara worked closely with all staff to discover what they needed to do their work better to improve their services to patients. She also facilitated early discussion and initial requirements gathering about patient portal software, ManageMyHealth. Sara recommended simple solutions such as standardising email addresses and an intranet to centrally manage meetings, staff leave and practice policies and guides.

Sara also translated the challenging practice-wide communication issues she learned about into a recommendation for a forum where practice-wide discussions could raise and solve issues (GPs, nurses, receptionists, administrative staff). This was intended to improve knowledge sharing (including expertise in Medtech32, MHC’s practice management software) and blur the boundaries between practitioners and staff.